Part (ii) Process flow analysis and improvement (10 marks; time on task - 10 minutes) 1. Table 1 below is an example of a process flowchart (map). a) On the process map provided below, map the restaurant order posting and fulfilment process. (2 marks) b) Calculate the (i) throughput time, (ii) total value-added time (iii) process velocity. Briefly explain what each of these metrics mean within the context of the flowchart analysis of this process. (3 marks) c) Many process design activities involve redesigning an existing process to improve performance. Analyse the restaurant order posting and fulfilment process map and suggest some operations management strategies to improve process flow for this area of the restaurants operations. (5 marks) Table 1: Restaurant order posting and fulfilment process Step Map flowchart processes Process description Dist. (m) Time (mins) 4.00 1 o 1 D Waitperson takes order at table of 4 2 20 1.00 O n D V Waiter delivers customer meal order to order board Order waiting on order board 3 5.00 O D 4 1.00 O D V Chef picks up order and checks if it is accurate 5 0.00 O D v Raw materials in storage 6 4.00 O D Chef stages raw materials on workbench 7 12.00 To D V Chef cooks meal . 8 3.00 O >> D V Chef assembles order 9 5.00 O D Proposed order waits for pick up 10 2.00 O D V Waiter checks meal against order 11 0.00 o D v Waiter picks up customer order 12 60 3.00 lo D V Waiter delivers to table Totals O operation ->transport inspection D delay V store