Question: Part III. Emanuel and Harrington (2023)1 study if remote work affects productivity of call center workers at a US Fortune 500 retailer using data on

 Part III. Emanuel and Harrington (2023)1 study if remote work affects

Part III. Emanuel and Harrington (2023)1 study if remote work affects productivity of call center workers at a US Fortune 500 retailer using data on calls per-hour before and during the Covid- 19 pandemic. The retailer hired both remote and on-site call center workers prior to Covid-19 and went entirely remote during the pandemic. To formalize the problem, let the potential outcome Yid(t) be the number of calls per-hour if a worker were to have been remote (t=1) or on-site (t=0), where i indexes the individual callcenter worker and d indexes the pre-Covid (d=0) and lockdown (d=1) periods. Let Zid be the realized treatment in period d, where Zid=1 if a worker is remote and 0 if on-site. Finally, let Ri=1 if i worked remotely before Covid and 0 if she worked on-site. Consider the problem on inferring the average treatment effect for on-site workers in the pre-Covid period, ATT0=E[Y0(1)R=0]E[Y0(0)R=0] using the following observed moments (ignoring sampling variability): E[Y1R=1]=4.0E[Y1R=0]=4.2P[Z1=1]E[Y0R=1]=3.4E[Y0R=0]=3.8=1.0P[Z0=1]=0.2 Note that Y1 is the realized number of calls-per hour during the lockdown period and Y0 is the number of calls per-hour during the pre-Covid period. Assume the number of calls per-hour never exceeds 8 . a. What can you infer about ATT0 from these moments? Briefly interpret this result. b. How would your answer to (a) change if selection is exogenous? That is, E[Y0(t)]=E[Y0(t)R] Briefly interpret this result. c. Show that the observed difference in the pre-Covid call center outcomes, E[Y0R=1]E[Y0R=0] equals the sum of ATT0 and the "selection effect" E[Y0(1)R=1]E[Y0(1)R=0]. d. Assume the common selection effect assumption that E[Y0(1)R=1]E[Y0(1)R=0]=E[Y1(1)R=1]E[Y1(1)R=0] Given this assumption and the population moments, what can you infer about ATT0 ? Can we reject the exogenous selection assumption in (b)

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