PART ONE (60 marks)

Question 1: (20 marks)

The Balanced Scorecard is a strategic planning and management system that is used extensively in business and industry. It aligns business activities to the vision and strategy of the organization, improves internal and external communications, and monitors organization performance against strategic goals.

1- Explain the above statement showing the steps necessary to plan, implement, and monitor performance (10 marks)

2- Describe how an AIS system/ IT contributes to a Balanced Scorecard management process (10 marks).