Question: Parul has been tasked with gathering information from the customer service area about the issues customers are having with returnsShe will use this information to

Parul has been tasked with gathering information from the customer service area about the issues customers are having with returnsShe will use this information to identify where the problem is occurring. Which step of the creative decision

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making process does this represent? Incubation Immersion Inclusion OIllumination

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