Passing this class is riding on this assignment. I have answered almost all the questions needed for the template but I'm not sure where/how I'm supposed to reword everything so that it fits where its supposed to. I desperately need help. The following link (https://kapextmediassl-a.akamaihd.net/business/AB298/AB298_1604C/simulation/index.html) will help with the couple of questions I wasn't able to answer. Since I can't attach the documents I will be coping and pasting them below. I will label them accordingly. Please help me.

********************Questions & Answers********************

1. What should the vision statement be for the coffee shop? What should be the mission statement for the organization?

• Mission Statement
• "We want our customers to be able to enjoy great customer service and amazing coffee while they socialize with each other. We don't want them to feel like this is just any old coffee shop, we want them to feel at home so they keep coming back." (Adcock, 2018)
• Vision Statement
• "Our vision is for Tim's Coffee to become the best cup of coffee around and we hope to connect with our customers and bring them the best of the best in products and service."(Adcock, 2018)

1. What are good short and long term goals for the coffee shop? Explain how they will be met.

• Short Term
• "Make sure all technology is up-to-date and in good working order"(Adcock, 2018)
• "Make sure employees are well trained so they can provide excellent customer service"(Adcock, 2018)
• "Offering free Wi-Fi to customers so that they can complete any work that they need to without feeling like they have to rush out so they can get Wi-Fi somewhere else"(Adcock, 2018)
• "In order to achieve the short-term goals Tim would need to start by updating his register system, adding a credit/debit card machine, and making it easier for employees to clock in and out. Most people don't carry around cash and it is an inconvenience to have to stop at an ATM every time you want a cup of coffee."(Adcock, 2018)
• Long Term
• "Offer Tim's Coffee in grocery stores and open another location"(Adcock, 2018)
• "Change up the menu to offer a wider variety of pastries, sandwiches, and drinks"(Adcock, 2018)
• "Renovate the seating area so that it is more comfortable and customer friendly"(Adcock, 2018)
• "Opening another location would be a big thing for Tim's since he only has one location and he is surrounded by another "coffee chain". Also offering Tim's coffee in grocery stores will help to bring in more customers. Customers like convenience and comfort. So, by updating the menu and offering more of a variety when it comes to foods and snacks a lot of people will be happy. Also, making the seating area more comfortable will make people want to stay and enjoy their coffee while they use their laptops (on the free Wi-Fi) and they don't feel like they have to rush anywhere."(Adcock, 2018)

1. After studying the simulation, what management improvements do you feel are appropriate for Tim to make to help his business be successful?

• Professional development
• "A valuable piece to the research aspect is paying attention to what your market needs and what your customers are saying."(Mayberry, 2014)
• High quality products/services
• "Quality is everything when it comes to growing your business. Spend the time to plan, organize and deliver top-notch quality products/services in everything you do."(Mayberry, 2014)
• Customer value
• "If you are not changing or adding extreme value to your customers' lives, your business will hit "stall mode" very quickly. The stall mode is when you truly believe you are doing everything right and working extremely hard, but the results and success aren't present to show forit."(Mayberry, 2014)
• Serve over everything
• "If a customer isn't satisfied or happy, you have to do everything in your power to make that customer happy. Give them what they want. Even if your customer was the one who was wrong, take the initiative to fix things and correct them immediately."(Mayberry, 2014)

1. Detail what improvements Tim should make to his Human Resource management and why.

• Strong Communication Skills
• "If you are unable to properly communicate what an employer wants from an employee or vice versa, either parties could easily be hurt by your words. As a successful Human Resource professional, you must use your words effectively to communicate with all parties involved."(Top 4 Traits of Successful Human Resource Professionals, n.d.)
• Strong Ethics
• "As a Human Resource Professional, you have to be beyond reproach when it comes to your ethics. You are trusted with confidential employee information and your employer needs to know that you will not share."(Top 4 Traits of Successful Human Resource Professionals, n.d.)
• Strong Conflict Management Skills
• "Conflict in natural, but with the right conflict management skills and ability to shift perspective, you can keep the office running smoothly."(Top 4 Traits of Successful Human Resource Professionals, n.d.)
• Strong Organizational Skills
• "When you work as a Human Resources Professional, you will have many duties within the office: hire, fire, maintain office records, deal with workplace conflict, and educate your team."(Top 4 Traits of Successful Human Resource Professionals, n.d.)

1. Specify a minimum of two Federal and two State laws (other than Human Resource) with which Tim must comply. Provide an explanation as to why he must comply based on they type and size of his business.

• Federal
• Fair Labor Standards Act (FLSA)
• "The FLSA is a law that requires you to pay overtime for certain employees, and it affects most employers in the US, even small businesses. An employee must meet all 3 of these conditions in order to be exempt from overtime pay: salary amount, consistency in pay, types of job duties performed."(Hopkins, 2017)
• Americans with Disabilities Act (ADA)
• "The ADA prohibits private employers, governments, recruiting agencies and labor unions from discriminating against qualified candidates with disabilities in job application procedures, hiring, firing, advancement, compensation, job training and other employment processes. Remember that pregnancy is also protected under a different law, but it is also treated as a temporary disability and protected by this law as well."(Hopkins, 2017)
• State
• Mississippi Antitrust Laws
• "The American economy is based on capitalism, a system that requires business competition. Restraining free trade can disrupt that economic model. Therefore, federal and state antitrust laws have been developed to protect consumers and prevent businesses from obtaining an unfair advantage in the marketplace. These antitrust laws prohibit the creation of monopolies and agreements between companies that reduce competition."(Mississippi Antitrust Laws, n.d.)
• Mississippi Wage and Hour Laws
• "The Fair Labor Standard Act (FLSA) is a federal law that provides the United States with minimum wage and hour laws. States have the right to enact their own wage and hour laws as long as the state law doesn't dip below the federal minimum. Mississippi has chosen not to have separate state wage or overtime laws, and therefore follows the minimum standards of the Fair Labor Standards Act. The following tables highlight some of the main aspects of Mississippi's wage and hour laws under the FLSA."(Mississippi Wage and Hour Laws, n.d.)

1. What are the social responsibility considerations, if any?

• Be Honest
• "Among the ways you can show your honesty include being clear and consistent in marketing messages, being up front with customers before, during and after sales and following through on all commitments you make in your business and community dealings."(Kokemuller, n.d.)
• Get Involved
• "One of the most important ways a small business can showcase social responsibility is getting involved in the community. This is a critical strategic move because a major selling point for small companies has always been an attachment to the local community."(Kokemuller, n.d.)
• Give
• "Although not a requirement, it has become common for businesses to return some of their earnings to the communities in which they operate. Small businesses often budget funds each year to give to local nonprofits."(Kokemuller, n.d.)
• Promote Environmental Standards
• "Green marketing, the promotion of environmentally friendly activities, has become common. Talk up your recycling programs, your elimination of paper processes in favor of technology and your efforts to modify energy reliance."(Kokemuller, n.d.)

1. SWOT Analysis - Create an original SWOT Analysis

1. Discuss the Economic environment in the retail industry and its impact on Tim's business success.

• Technology
• "Technology plays an increasingly important part in the retail industry. Many consumers and some businesses shop online. Shops that have yet to jump on this trend face lower sales, creating financial problems. Not only does it provide convenience to customers who have busy lives, but it can eliminate in-store marketing campaigns."(Twist, 2017)
• Population Growth and Tourism
• "As the population increases it will determine the amount of retail sales. This depends on which demographic is larger - newborns or baby boomers. Concerts, festivals or large sporting events serve as tourist attractions. This brings extra money into the area and increases purchasing in the retail sector."(Twist, 2017)
• Advertising Tactics
• "Advertising and marketing strategies play a vital role in the retail sector. Campaigns work to promote sales or new items in the store."(Twist, 2017)

1. Create a Profit and Loss Statement for Tim's.

1. Use your accounting and finance knowledge to interpret the Balance Sheet and the Profit & Loss statement. Explain what Tim should do based on your understanding of the financial picture.

1. Describe any problems and provide detailed directions of action items for improvement; what needs to be done and when.

References

Adcock, E. (2018, May 19). Unit 1: Part 1: Management Planning & Organizing .

Hopkins, C. (2017, April 21). Federal Labor Laws Every Small Business Should Know. Retrieved from FitSmallBusiness.com: https://fitsmallbusiness.com/federal-labor-laws/

Kokemuller, N. (n.d.). Ways for a Small Business to Show Social Responsibility. Retrieved from Chron: http://smallbusiness.chron.com/ways-small-business-show-social-responsibility-60082.html

Mayberry, M. (2014, November 14). 4 Simple Strategies to Improve Your Business Success Rate. Retrieved from Entrepreneur: https://www.entrepreneur.com/article/239706

Mississippi Antitrust Laws. (n.d.). Retrieved from FindLaw: https://statelaws.findlaw.com/mississippi-law/mississippi-antitrust-laws.html

Mississippi Wage and Hour Laws. (n.d.). Retrieved from Find Law: https://statelaws.findlaw.com/mississippi-law/mississippi-wage-and-hour-laws.html

Top 4 Traits of Successful Human Resource Professionals. (n.d.). Retrieved from Master of Communication Management Online: https://communicationmgmt.usc.edu/blog/top-4-traits-of-successful-human-resource-professionals/

Twist, E. (2017, September 26). Economic Retail Factors. Retrieved from Bizfluent: https://bizfluent.com/list-7377410-economic-retail-factors.html

********************Template********************

Executive Summary

This section provides an overview of your findings. This section should be no more than half a page at the most, but a paragraph that is about 6-8 sentences is about the right length. This summarizes everything you wrote about in your report. This is also the conclusion for your report. If a business person did not have time to read an entire report or business plan, the Executive Summary should be the overview of the information.

Regulations and Management

Summary

Provide a paragraph or two regarding what you observed concerning Tim's adherence to regulations. Identify the impact that at least 4 Federal laws and 1 state law have on Tim's Coffee Shoppe.

Provide a detailed summary of the overall management area of the business. Then describe any strengths and weaknesses.

Action Items

Based on your analysis, tell Tim what you recommend. Your recommendations should contain detailed directions of what needs to be done and when. Also, you should defend your recommendations by providing references that support your ideas.Address: the vision statement, short term and long-term goals, federal and state compliance issues, and social responsibility considerations. He may or may not be following some of these.

HR Analysis

Summary

Provide a detailed summary of what you observed in this particular area of the business. Describe any strengths and weaknesses. Look in the files in the back office at all of the employees. Are they valuable? Do Tim's employees need more training? What other issues did you notice in the employee files?

Action Items

Based on your analysis, detail for Tim what needs to be done and when to improve this area of the business. Also, you should defend your recommendations by providing references that support your ideas.

Marketing Analysis

Summary

Provide a detailed summary of what you observed in this particular area of the business. How did he advertise? What new ideas can you think of for ways Tim's Coffee Shoppe might want to advertise? Who are the customers and what is their feedback? How can he gain new customers?

Action Items

Provide a SWOT Analysis detailing the external threats and opportunities and the internal strengths and weaknesses.

Strengths:

Weaknesses:

Opportunities:

Threats:

Economic Environment/Finance and Accounting/Financial Statements

Summary

Provide a detailed summary of what you observed in this particular area of the business. Look in the drawer labeled "Business" and the information and draw some conclusions about the economic environment of Tim's Coffee Shoppe.

Action Items

Discuss the Economic environment and impact on Tim's business. Use your accounting and finance knowledge to interpret the Balance Sheet and the Profit & Loss statement. Explain what Tim should do based on your understanding of the financial picture.

Problem Solving/Recommendations

Summary

Give five recommendations on what Tim's Coffee Shoppe can do to improve their business.

References

Associates Capstone in Management. (2012). Retrieved from Tim's Coffee Shoppe simulation:

https://kapextmediassl-a.akamaihd.net/business/Media/AB299/Tims_Coffee_Shop/index.html