Question: Patients need help as quickly as possible when they need it. Patients who reported that they Always received help as soon as they wanted (The

Patients need help as quickly as possible when they need it." Patients who reported that they "Always" received help as soon as they wanted" (The Voice of the Customer Report, n.d.) Rationale for Area 2: This survey result is 6% below the national average (The Voice of the Customer Report, n.d.) and needs to be improved as well. Although wait time is typically an issue in the ED, patients do not like to wait,, and it's important to improve the patient experience and set realistic expectations

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