Pavlav is faced with a decision about whether or not to promote John, one of his sales associates. John is a top performer, but his arrogance is off$-$putting. The truth is that Pavlav doesn't like John very much. Pavlav knows that sentiment is affecting his ability to make a decision.$$

What is the best way to proceed?

Avoid making the decision altogether because he knows he is not objective.

Promote John because he is a top performer; his personal opinions of John don't matter.

Confer with others on how they feel about the prospect of John being promoted.

Do not promote John even though he is a top performer. Pavlav's feelings are important, too.