PAWS-Secure Wireless- It is a preferred wireless network for people affiliated with UGA.

Most wireless devices will be able to auto-detect the PAWS-Secure and "Welcome to UGA" wireless networks. It will display as PAWS-Secure or "Welcome to UGA" in your list of available wireless networks.

PAWS-Secure encrypts data sent between a computer, phone or tablet connected to a wireless access point. PAWS-Secure, which requires just a one-time registration, is the preferred wireless network for UGA.

In order to access PAWS-Secure, you will need a valid University of Georgia MyID and password. If you are eligible for a MyID and have not obtained one, go here to request a MyID. If you are a visitor to UGA and ineligible for a MyID, please contact the EITS Help Desk for assistance

So please provide an example of Problem Management using text from above and also how to resolve the issue