Question: Paying attention has been a key for Andra Rush. As a nursing school graduate, she was paying attention when other nurses complained about unfair treatment
Paying attention has been a key for Andra Rush. As a nursing school graduate,
she was paying attention when other nurses complained about unfair treatment and decided she wanted to do something about itso she enrolled in the
University of Michigans MBA program so she could do something about how
employees were treated. As she completed her business courses and continued
to work as a nurse, she was paying attention when a patient described his
experience in the transport business. The business sounded intriguing, and so
with minimal experience and minimal resources, Rush took a risk and started
her own trucking business. She scraped together the funds to buy three trucks by
borrowing money from family and using her credit cards. She specialized in
emergency shipping and accepted every job that came her way, even if it meant
driving the trucks herself. She answered phones, balanced her books, and even
repaired the trucks. She paid attention to her customers and made a point of
exceeding their expectations regardless of the circumstances. When the terrorist
attacks of September shut down local bridges, Rush rented a barge to
make sure a crucial shipment for DaimlerChrysler made it to its destination on
time. Rush continues to pay attention and credits her listening skills as a major reason for her success. Rush is distinct in the traditionally white maledominated
trucking industrya woman and a minority Rush is Native American who
credits her heritage and the enormous strength of her Mohawk grandmother
for helping her prevail: It is entirely possible that my Native spirit, communicated to me by my
grandmother and my immediate family, have enabled me to overcome the
isolation, historical prejudice, and business environment viewed as a barrier
to Native and womanowned businesses. The willingness to listen, to
understand first, and act directly and honestly with integrity is a lesson and
code of conduct my elders have bequeathed to me Being an entrepreneur has
reinforced those lessons again and again. Her Mohawk heritage is pervasive. Rushs company logo is a war staff with six
feathers representing the Six Nations of the Iroquois: Mohawk, Onondaga,
Oneida, Cayuga, Tuscarora, and Seneca. She believes in the power of a diverse
workforce; as a result more than half of the employees at Rush Trucking are
women, and half are minorities. Rush keeps close tabs on her company and its employees. Though the company has grown from its humble threetruck beginning to a fleet of trucks, Rush still takes time to ride along with drivers. She has provided educational
programs like The Readers Edge, a literacy program, to improve the skills and
lives of her employees. Rush is actively involved in several organizations that
work to improve the position of minoritiesshes on the boards of directors of
the Michigan Minority Business Development Council, the Minority Enterprise
DevelopmentMinority Business Development Agency, and the Minority
Business Roundtable, and she has served as president of the Native American
Business Alliance. Question: Prepare a SWOT analysis
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