pcm230 - quality management & lean methodology question 3 options: a) quiz #1, clo 1 &2, week #5 b) there are five key reasons to implement a quality management system for any manufacturer or service provider. which of the following statements is not true about quality? c) quality management increases the cost of a product or service d) quality management ensures superior quality products and services e) quality management helps organizations to reduce waste and inventory f) quality is a customer determination: customer satisfaction supports customer loyalty