peer response to A product process matrix is a visual tool that merges the product and process lifecycles, while also enabling a manager to make more effective business decisions and improve the efficiency of operations processes. These business decisions can include investments and potential opportunities. The restaurant I am most familiar with is called Shockwave. Shockwave is located on Fort Irwin that is a combination between a sports pub and a family restaurant (depending on which half of the facility you go to). A large part of their income is generated through takeout orders as well. Additionally, the volume of customers fluctuates between peak hours (lunch, dinner) and low volume hours (Larsen, 2021). There is also a mix of customized orders and standardized products offered. Typically, the standardized offerings (fries and pizza) are ordered more frequently than customized food orders (like wings). Given this information, and how customer traffic varies, the kitchen should be divided into two spaces. One area should be organized as an assembly line with a set sequence of tasks to allow the quick and efficient completion of more common or standardized orders (i.e. fries and pizza). These products can also be pre-made ahead of time based