Question: Pend has been tasked with gathering infombtion from the custarner service aiea about the issues customers are having with returns. She will use this indorrnation

Pend has been tasked with gathering infombtion from the custarner service aiea about the issues customers are having with returns. She will use this indorrnation to identify where the proticm is ocouring Which step of the creative decisionmaking process does this represent? inclusion incubition Hifirmation immeision

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