Perform a Case Analysis using Quinn's 7 steps of Logical Incrementalism and analyze the following case.

Case Scenario: It became apparent that cross-training of receptionists would be helpful during times of high student volume, unplanned staff absences (illnesses), and vacations, where counseling and medical reception staff could float between both desks to fill in and help with staffing gaps. Additionally, coordination of training and supervision of the respective staff, along with monitoring student staff, has proven inconsistent and cumbersome, as the respective directors employ different levels of accountability and concern for client satisfaction, while "under the same roof." Furthermore, evidence of competitiveness and disenchantment, between the reception staff members, exists given the perceived workload differences between the two reception areas (counseling appointments are usually in one-hour increments, while medical appointments are in 10-15 minute increments). Lastly, the counseling desk uses a very simple scheduling software program (given they do not have any ancillary charges posted to student accounts), while the medical desk is forced to use a very complicated billing and scheduling system due to the need for ancillary charges (X-rays, lab tests, medications) to be posted to students' CWU financial accounts. This system is a technologically complex software program that interfaces with CWU's PeopleSoft student financial management package. This situation represents one of the major cross-training issues.