Perform a paired sample t test to test whether the training program resulted in a change in customer relation scores among staff before and after the training program.

Comparing the customer relation scores before and after the training, did the training program bring change in customer relation among staff? Provide a brief interpretation of your results using values from your SPSS output to support your answer.

Perform an independent sample t test to evaluate if there was a difference in the calculated change in scores (variable: CHANGE) between those who worked over time and those who did not work overtime.

Was there a difference in the change scores between those who worked over time and those who did not? Provide a brief interpretation of your results using values from your SPSS output to support your answer.

Another hospital system in the same that you are employed indicated that when they implemented the training that you implemented, they observed an overall change in scores of 5% for their staff. Perform a one sample t test to evaluate if the average change score (variable: CHANGE) is indeed 5% among your ED staff.

In 'EEFGE IAFIER jazx 'AE Ital gm mmjmmjm STAFF (Enuc Isms lemma; gm 1 1 51.50 56.63 1 5.33 37 20.30 1 1 3 1 1 1 15 72.20 0.40 No Improvement 2 2 63.03 70.17 1 0.33 35 29.30 1 1 1 2 1 1 17 75.00 7.10 No Improvement 3 3 01.03 09.03 1 0.00 30 29.40 1 1 1 2 2 1 16 72.00 7.60 Improve 4 4 40.17 55.50 1 7.33 30 29.10 2 1 2 3 1 3 16 71.00 3.60 No Improvement 5 5 41.50 40.17 1 6.67 30 25.30 1 1 3 1 2 3 16 75.70 0.70 No Improvement 6 6 54.03 57.50 1 2.67 32 30.40 2 1 1 2 3 2 17 66.00 6.00 No Improvement 7 7 56.50 65.03 1 9.33 37 26.00 1 1 1 3 1 3 15 50.40 6.90 Improve 0 0 54.50 60.03 1 6.33 33 25.00 1 2 3 3 1 1 16 63.40 6.70 No Improvement 9 9 41.03 49.50 1 7.67 32 29.60 1 1 1 3 2 1 17 70.00 7.40 Improve 10 10 52.50 57.50 1 5.00 33 20.50 1 1 3 3 1 1 15 70.40 9.50 No Improvement 11 11 65.50 69.17 1 3.67 20 26.50 1 2 3 2 1 3 10 74.00 11.10 No Improvement 12 12 40.17 55.17 1 7.00 36 20.00 2 1 1 2 2 1 15 71.60 7.60 No Improvement 13 13 69.03 71.03 1 2.00 35 3.70 1 2 3 3 2 1 13 74.30 7.60 No Improvement 14 14 50.03 54.50 1 3.67 20 20.70 1 1 2 1 1 1 10 71.00 5.50 No Improvement 5 15 49.50 53.50 2 4.00 34 31.50 2 2 1 3 1 1 17 72.30 5.60 No Improvement 16 16 00.03 00.50 2 7.67 34 23.60 1 1 1 1 1 1 10 71.10 7.30 Improve 17 17 42.50 46.17 2 3.67 20 29.60 1 1 2 1 3 2 15 70.70 6.40 No Improvement 10 10 92.17 06.03 2 4.67 37 30.10 1 2 1 2 1 2 16 60.70 0.30 No Improvement 19 19 55.50 60.50 2 5.00 30 27.90 1 2 3 2 1 1 16 75.60 9.90 No Improvement 20 20 56.03 60.17 2 3.33 43 20.30 1 1 1 1 1 2 16 75.00 5.50 No Improvement 21 21 45.03 54.63 2 9.00 35 29.90 1 1 1 1 1 1 16 74.70 11.90 Improve z 22 52.17 60.17 2 0.00 34 20.70 1 1 1 2 2 1 15 70.90 9.50 Improve B 23 59.03 63.50 2 3.67 40 27.40 1 1 1 1 1 2 15 71.30 11.70 No Improvement 24 24 51.50 54.03 2 3.33 34 31.00 2 2 3 2 1 2 15 77.40 9.00 No Improvement 25 25 40.17 53.50 2 5.33 35 27.10 2 1 1 3 1 2 15 75.00 9.30 No Improvement 26 26 47.50 51.61 2 4.33 32 25.90 1 1 2 1 1 2 14 6720 5.60 No Improvement 27 27 64.03 72.17 2 7.33 33 26.10 2 1 1 2 2 3 15 67.60 5.90 No Improvement w ID BEFORE AFTER da SEX CHANGE AGE BMI LANGUAGE HOURS SMOKE RACE_ETH .SHIFT STAFF EDUC SATIS EXPERIENCE da IMPROVE 27 27 64.83 72.17 2 7.33 33 26.10 2 N N W W 15 67.60 5.90 No Improvement 28 28 58.50 64.83 2 6.33 31 25.80 16 71.80 7.60 No Improvement 29 29 55.83 58.83 2 3.00 37 26.20 15 70.70 9.30 No Improvement 30 30 39.50 47.50 2 8.00 35 25.40 20 62.20 3.30 Improve 31 31 38.17 45.83 2 7.67 39 27.20 - N- WN N 15 67.70 3.70 Improve 32 32 51.50 59.83 2 8.33 32 27.60 17 70.20 8.10 Improve 33 33 48.50 56.17 2 7.67 37 26.10 N - 16 72.00 5.90 Improve 34 34 53.17 57.17 2 4.00 36 31.70 17 71.10 7.30 No Improvement 35 35 44.83 54.17 2 9.33 36 28.40 14 68.10 6.60 Improve 36 36 55.50 60.50 2 5.00 40 26.60 16 71.10 9.90 No Improvement 37 37 59.83 63.50 2 3.67 37 27.50 66.90 6.20 No Improvement 38 38 63.83 70.17 2 6.33 38 26.70 - N N 17 71.50 5.20 No Improvement 39 39 80.83 88.50 2 7.67 35 30.10 15 67.70 8.10 Improve 40 40 81.83 89.83 1 8.00 30 26.80 72.00 6.80 Improve 41 41 42.50 46.17 2 3.67 32 31.60 16 73.20 11.40 No Improvement 42 42 44.83 54.17 2 9.33 35 26.60 - - N - N N W - - N N W N-J " - NW W W - 15 71.90 6.20 Improve 43 43 45.83 54.83 2 9.00 40 27.20 16 66.80 10.80 Improve 44 44 48.17 53.50 2 5.33 37 27.80 14 65.40 5.50 No Improvement 45 45 48.50 56.17 2 7.67 44 28.60 NON W - + W N W N W - - W - - W N N N W N - - NA - - - - N - W - W - N - - N W W - W- NJ NN 16 68.70 3.40 Improve 46 46 49.50 53.50 1 4.00 39 31.20 71.30 4.20 No Improvement 47 47 50.83 54.50 1 3.67 34 28.40 17 69.20 11.50 No Improvement 48 48 51.50 56.83 1 5.33 39 26.40 14 66.60 10.90 No Improvement 49 49 51.50 54.83 2 3.33 32 30.80 16 77.50 9.20 No Improvement 50 50 51.50 59.83 2 8.33 34 28.10 N NN- - - N - NW W - - 16 67.40 11.90 Improve 51 52 53 1Name Type Width Decimals Label Values Missing Columns Align Measure Role ID Numeric 2 0 Emplyee ID None None 6 Right Scale ` Input 2 BEFORE Numeric 5 IN Scores before t... None None Right Scale Input A W AFTER Numeric 5 2 Scores after tra... None None Right Scale Input SEX String 3 0 Sex of employee None None 5 Left Nominal `Input 5 CHANGE Numeric 4 2 Change in scor... None None 8 Right Scale Input 6 AGE Numeric 2 0 Age of emplyee None None 15 Right Scale ` Input 7 BMI Numeric 2 Body mass ind... None None 7 Right Scale `Input 8 LANGUAGE Numeric 0 Languages spo... {1, Bilingual... None 10 Right Nominal ` Input HOURS Numeric 0 Overtime worke... {1, Yes). None 7 Right Nominal Input 10 SMOKE Numeric 0 Smoking status... {1, Never)... None 7 Right Nominal `Input 11 RACE_ETH Numeric 0 Race and ethnic.. {1, Non-His... None 10 Right Nominal Input 12 SHIFT Numeric 0 Shift worked (1, Day).. None 7 Right Nominal Input 13 STAFF Numeric 0 Type of staff (1, Register... None 7 Right Nominal \\Input 14 EDUC Numeric 2 10 Years of educate. None None 6 Right Scale Input 15 SATIS Numeric NN Satisfaction wit... None None 7 Right Scale Input 16 EXPERIENCE Numeric 5 Years of experi... None None 12 Right Scale Input 17 IMPROVE String 14 Improvement in ... None None 26 Left Nominal Input 18