Question: Perform Fish Bone / Ishikawa Analysis for the case study given below.XYZ Electronics is a mid - sized company that specializes in selling home electronics,

Perform Fish Bone/Ishikawa Analysis for the case study given below.XYZ Electronics is a mid-sized company that specializes in selling home electronics, such as TVs, audio systems, and kitchen appliances. Over the last year, the company has noticed a significant drop in customer satisfaction scores, with complaints about slow response times, unresolved issues, and inconsistent product quality. This decline in customer satisfaction has led to negative reviews, a decrease in repeat customers, and a noticeable drop in overall sales.Conduct fish bone analysis for the major categories People, Processes, Equipment, Materials, Environment, and ManagementConsider the following points to develop fish bone analysisMany customer service representatives have not received adequate training, leading to inconsistent answers and delays in resolving issues.The return and refund process is complicated and time-consuming, causing frustration for customers.Customers report that some products are not meeting advertised quality standards, leading to dissatisfaction and complaints.Customer service representatives are required to work on-site, which has created difficulties for some employees, especially during peak demand times.Employees feel disconnected from the companys mission, leading to a lack of alignment in customer interactions.The customer service department operates in a cramped, noisy space, which affects employee focus and patience when dealing with customers.Product descriptions and manuals sometimes lack details, causing confusion and more frequent calls to customer service.Without clear guidelines for common issues, customer service representatives are often unsure how to handle certain situations.The customer service team is understaffed, causing long wait times for customers.Poor packaging results in a higher rate of damaged goods upon delivery.

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