Question: Performance Appraisal Plan Employee Name : Job Title : Customer service Call center Rep. Directions : Fill in the appropriate performance standards for your employee.

Performance Appraisal Plan

Employee Name:

Job Title: Customer service Call center Rep.

Directions:

  • Fill in the appropriate performance standards for your employee. Eight performance standards are required. Use your job description to determine your performance standards.

  • Rating Scale (define):

  • Comments and/or examples are required to explain how your employee met or didnt meet the performance standard.

PERFORMANCE STANDARD

Rating (4,3,2, 1)

COMMENTS

Complete the remainder of the info below. Employee comments are required.

Employee Comments:

Signatures:

Date:

(Supervisor giving appraisal)

_____________________Date:__________

(Employee signature does not represent agreement, only that evaluation has been discussed with employee)

_____________________________________Date:______________

(Dept. Manager Review)

Required Information:

  1. How often appraisals will be given and why.

  1. Who (by position) will complete the appraisal form and conduct the interview and why.

  1. Who (by position) should give input into the appraisal process for your position, how will this information by gathered from these people, and why.

Where the appraisal interview will take place and approximately how long it should last and wh

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