Question: Performance evaluation and control in service organisations is different from that in manufacturing organisations. In the context of performance evaluation and managerial control, discuss the

Performance evaluation and control in service organisations is different from that in manufacturing organisations. In the context of performance evaluation and managerial control, discuss the distinctive characteristics often associated with Professional Service Firms (PSFs) and the managerial implications of those characteristics, as well as the potential organizational responses to those implications. Your answer should include (but not be limited to) examples of specific characteristics of PSFs, and the related key issues, such as Pricing & Costing of services, Strategic Planning and Budgeting, Control of Operations and Performance Measurement and Appraisal.

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