Performance objective is Select one:

a$.$a critical success factor in achieving the organization$$s mission, vision, and strategy, which if not achieved would likely result in a significant decrease in customer satisfaction, system performance, employee satisfaction, or effective financial management.

b$.$A target level of activity expressed as a tangible measure, against which actual achievement can be compared

c$.$A quantitative or qualitative characterization of performance.

d$.$The use of performance measurement information to effect positive change in organizational culture, systems and processes, by helping to set agreed$-$upon performance goals, etc.