Performance Task 4: Solve problems and make decisions Managers need to anticipate and plan how they will manage daily operational tasks if there are issues or problems that could impact customer service and the smooth flow of operations. A contingency plan is a course of action designed to help an organisation respond to a significant situation that may or may not happen i.e. a Plan B. Choose six (6) possible issues or problems from the list provided. Prepare a contingency plan with detailed procedures for managing any six (6) of the following contingencies within the selected business area : delays and time difficulties difficult customer service situations equipment breakdown or technical failure financial resources staffing levels and skill profiles rostering requirements staff performance procedural requirements . product development and marketing Answers can be presented in a flowchart or in a table such as the example below with bullet point descriptions. CONTINGENCY PLAN EXAMPLE Risk Contingency Plan Contingency Plan Possible event Contingency measures to Procedures to follow if the that could disrupt follow to minimise the risk of contingency measures need to be operations disrupting operations implemented Example Power failure Regular and ongoing checks When the power failure is confirmed, during cooking should be done to ensure: staff must: operations Generators are working Notify management of the and have the required the power failure to ensure it fuel is reported and able to be Gas bottles are filled attended to and on standby as an . Activate the back-up alternative energy generator source Switch off unnecessary Gas appliances to be power items drawing power