Question: Personnel Case Study Carl White has been working as a beverage operations consultant for Black Oak Taverns, a large restaurant company in Victoria, BC, since

Personnel Case Study

Carl White has been working as a beverage operations consultant for Black Oak Taverns, a large restaurant company in Victoria, BC, since 2018. He has recently been tasked with creating an all-encompassing hiring & training plan for a new restaurant & bar the company intends to open in downtown Victoria next summer. Black Oak Taverns expects to turn this restaurant & bar into the companys flagship store and wants to ensure that its staff embraces this goal early on by adopting a strong customer-centric approach crowned with sound operational effectiveness and remarkable hospitality.

Regarding the FOH staff, Carl expects to be able to attract a diverse and well-qualified group of applicants. What do you think are some of the key traits and skills candidates should possess to make sure they are able to successfully perform their jobs?

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