Question: PERSPECTIVES Financial Reduce operational cost Customer Improve customer satisfaction Increase public involvement Internal business processes Improve cost effectiveness Develop innovation process Learning and growth Improve

PERSPECTIVES

Financial

Reduce operational cost

Customer

Improve customer satisfaction

Increase public involvement

Internal business processes

Improve cost effectiveness

Develop innovation process

Learning and growth

Improve environmental knowledge of employees

Consider the structure of the balanced scorecard that was used by DCP and explain to Puan Kamariah how it could be modified to accommodate her concerns.

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