Phoenix Book Publishing is a publishing company that started five years ago. The company provides services from editing, publishing, marketing, and sales of books for different clients. The company is bidding for publishing e-book novels for a client who has given specific requirements on the graphic designs to be used. It will be the company's first e-book project if the client approves their proposal. However, Michelle, the project manager is hesitant to pursue the project because she is not aware of her team's knowledge and skills in graphics design.

i. Draft the steps Michelle can follow to be able to assess the knowledge or skills gap of her team in line with graphic design.

ii. What possible questions can Michelle ask to identify an individual’s or team’s knowledge or skills gap in line with the project requirement?

iii. After identifying the knowledge and skills gap of the project team, what process will help Michelle in identifying additional support that may be required for the team or individual?