"Physical dimensions" is an example of a quantified attributes. Select one: O a. False O b. True A fully-focused organization concentrates on a narrow market segment, but has a wide range of services. Select one: O a. False O b. True n If good service is predicted, the adequate level for that service will be lower. Select one: a. True O b. False Buildings and interior design are part of the Physical Environment element Select one: O a. False O b. True Customers may go beyond the money to assess how much time and effort are involved in service consumption Select one: O a. False O b. True Consumers will desire a particular level of service, but are willing to accept an adequate level of service and the gap between the two levels is called the zone of acceptance. Select one: O a. False O b. True The objective of internal corporate analysis is to identify the organization's resources, any limitations or constraints, its goals, and how it values shape the way it does business. Select one: O a. True O b. False Despite advances in technology, many services will always need direct interaction between customers and service employees. Select one: O a. False O b. True Good banks place a telephone beside their ATMs so that customers can call a real person to get the cash. Select one: O a. True O b. False The marketing mix of service consists of 7 Ps. Select one: O a. False O b. True