Pick the most important thing from the list below that would lead to more sales. You may mark only one answer

1. Maintain a positive attitude.

2. Concentrate 90% of your efforts on existing clients.

3. Arrange your sales time schedule to increase selling time and productivity.

4. Target your market.

5. Use the phone to sell.

When attempting to arrange an appointment over the phone you should: You may mark more than one answer

1. Prepare a script so you know exactly what to say and how to say it.

2. Arouse interest, but sell the appointment not the product or service.

3. Give the price of your product or service if asked.

4. Put a "smile" in your voice; be upbeat.

5. If the prospect is willing, sell them while on the phone.

While waiting in the reception area to see a prospect you should: You may mark more than one answer

1. Sit quietly and wait.

2. Learn more about the prospect and the company from the receptionist.

3. Read any literature about the company that may be on display.

4. Check that your samples, and/or selling materials are in order.

5. Check over your presentation and your game plan.