Piecemeal productivity improvements during a turnaround typically do not involve

business process reengineering.

expansion of company product market scope.

increased capacity utilization.

benchmarking.

Question $2$

The balanced scorecard, developed by Kaplan and Norton, helps to integrate

financial analysis and the reputation of a firm.

short$-$term perspectives and strategic positioning.

intangible resources and operational measures.

financial analysis and stakehplder perspectives.