Question: Plan is the first step, which the problem is defined, data is gathered, causes are identified, and potential solutions are generated. Consider the problem of

Plan is the first step, which the problem is defined, data is gathered, causes are identified, and potential solutions are generated. Consider the problem of employees arriving late to work (you will use this example throughout this supplement). How might you describe this problem (i.e., what have you seen at work, or use creative license)

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