please all answer for Project industrial management

Question 1 In the global marketplace today, many organizations realized that its survival in the business world depends highly on producing high quality product and services. Indeed, a lot of organizations have emphasized that quality should have to be put in place, integrated within the management system, especially in terms of bringing the end products or services to the customers. Accordingly, reinforcing Quality Improvement has become increasingly prevalent as one of the management strategies in ensuring customer satisfaction and loyalty, improving products and service quality. There are many roads to quality, each of which is represented by methodologies that attempt to encapsulate complex theories in simplified forms. The concept of zero defects is remarkable for its simplicity and directness. But a process without defect doesn't just happen. Performing task right the first time only works if it can be done right the next time. With reference to the abovementioned case, answer all the following statements. (a) Describe TWO (2) fundamentally different strategies used to bring about quality improvement within organizations. (3 marks, C3) (b) Improvements may focus on a number of aspects of operations such as cost, quality, flexibility etc. Deliberate whether such aspects must be treated as mutually exclusive. (3 marks, C4) (c) All operations, no matter how well managed, are capable of improvement. With regard to quality engineering, outline FOUR (4) techniques for quality improvement. (4 marks, C4)