Question: please and thank you Read the case study Harrah's CRM Strategy hi Provide a summary of the case study using the following questions to help

please and thank you Read the case study Harrah's

please and thank you

Read the case study Harrah's CRM Strategy hi Provide a summary of the case study using the following questions to help guide your submission. 1. How does the strategies Harrah's used relate to the content we discovered in chapter 1? 2. Explain how the Total Gold customer loyalty program helped Harrah's. How does this program relate to what we covered in the chapter? 3. After reading the case study identify three main points you found from the case study. Why did you choose these three? CRITERIA: Your submission should summarize the article in complete declarative sentences and should respond in detail to each of the questions provided above. Grammar and sentence structure will be factored in to the assignment grade

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