Question: please answer 1. Explain the logic and use of the product-process matrix and service positioning matrix; 2. Explain how to improve process designs and analyze

please answer

1. Explain the logic and use of the product-process matrix and service positioning matrix; 2. Explain how to improve process designs and analyze process maps

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3. To understand that the first impression means a lot, and it takes a lot of energy to change this first impression.

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