please answer 16,17,18

QUESTION 16 The most commonly used selection tool that allows a manager to hear about a candidate's professional qualifications from someone other than the candidate themselves is a(n) a. personality test b.resume. c. application. d. interview e. reference check QUESTION 17 When Sam applied for a position at MGT, Inc., he read a document that listed the knowledge, skills, and abilities he would need to complete job duties. Specifically, he was informed that the position would require a minimum of a Bachelor's degree, some customer service experience, and knowledge of basic computer programs. The document Sam was reading is called a(n) a job analysis. b. advertisement c. job staffing placement. d. job description e job specification . QUESTION 18 In response to division of labor and organizational structuring it is critical that companies find a way to coordinate activities to achieve efficiency and effectiveness. The simplest and most flexible approach to coordination is to have interdependent units interact often informally with one another to make accommodations. These units provide one another with feedback and jointly discuss how to approach problems and devise solutions that are agreeable to everyone. This type of coordination is known as cristianem