Please answer all five questions in relations to ZOHO CRM.

1. Descriptive information about the company offering the CRM software, and what its target market is. An image included of the company and/or branding for the product would be expected

2. Basic information about market share or major customers (bulleted information is sufficient)

3. Functionality and features of the software. (a bulleted list would be sufficient)

4. Your initial assessment of this companys product in terms of differentiation and placement.

5. If I were to look at your summary, would I be able to get a picture of the company, its product (as perhaps a screenshot of the main page), a list of functions and features and an idea of what customers use it? What competitor products are? Key strengths and weaknesses would be a plus if you can get that.