please answer all question.

QUESTION 3 A manager at one of the popular Telco company is currently conducting a survey regarding the service failure at their service counter. The main objective of the survey is to nd out the factors that cause the failure. He randomly selected ve service counters om ten available service counters all over Malaysia. A questionnaire is distributed to all the customers at the ve selected service counters. Among the information collected om the customers include their age, gender, occupation, income, rating of service (0 to 100) and service quality (poor, moderate and good]. a) State the population in the study. [1 mark] b) State the sampling technique used in the study. [1 mark] c) Identify ONE ordinal variable and CINE ratio variable obtained om the study. {2 marks) d) The followings are the statistics produced from the study. Identify whether each statement is a descriptive or inferential statistics. i] 45% of the sample customers work in the government sector. ii) Based on the sample, it can be concluded that there is an association between gender and service quality. iii) We are 90% condent that the average rating of service of- for the customers falls between 60 and 9t]