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If you believe 5 Write special messages that convey - Make sure that messages that deliver thanks, praise, or sympathy are selfless, specie, - When thanking someone for a gift, tell why you appreciate it, and explain how you wa sincere, spontaneous, and short. use it When thanking someone for a favor, convey what the favor means to you, but dont gush. In expressions of sympathy, mention the loss tactfully, recognize good qualities in the deceased in the case of a death); sincerely offer assistance, and conclude on a positive reassuring note. Critical Thinking wwwriter compared letters and social media posts: 3. Why is it smart to keep your newben making a claim "What is special about a letter is the time that is taken and you go about it? (L.0.3) in creating a letter that someone went to the trouble 4. Why is it important to regain the confidence of a customer of finding a piece of paper, sitting down, crafting their in an adjustment message? How can it be done? (LO.4 thoughts, putting them on paper, and that they created expression, it's a unique document, and for that reason, expressom ent really just for me. A letter is a very to making grand promises that they can't legally fulfill. The Federal Trade Commission has warned that none of them to get it in the mail feels almost like a gift.... It's a piece of companies are legitimate. Experts say that people with paper that I can feel.... There's a physical connection." credit blemishes would be better off saving their money How might these observations apply to business letters? and trying to repair their bad credit themselves. One path What other special traits can you identify? (L.O. 1) to better credit involves the writing of so-called goodwill 2. A Pew Research Center study found that 89 percent of letters. A goodwill letter in this context is a formal message cell phone owners had used their phones during the last to individual creditors asking them for compassion and social gathering they attended, but they weren't happy requesting that they stop reporting negative information about it: 82 percent of respondents said their use of such as late payments on one's credit report. Discuss why smartphones in social settings hurt the conversation. Do writing such goodwill letters instead of calling or sending you split your attention between your screen and face- an e-mail might be a good strategy. to-face conversations? Do you believe it's possible to be sufficiently present while texting? (L.O.2)