please answer all the questions.

1. Facilitation occurs when a neutral third party informally acts as a communication conduit between disputing parties.

Group of answer choices

True

False

2. The _____ influence tactic involves referring to friendship and loyalty when making a request.

Group of answer choices

pressure

personal appeal

exchange

rational persuasion

ingratiation

3. Men and women interpret touching differently.

Group of answer choices

True

False

4. You own your own management consulting firm. At a recent seminar, the owner of a local supermarket chain asks you to help him differentiate between a coalition and a network. Which of the following would be a correct response?

Group of answer choices

Networks are people oriented.

Coalitions have longer term agendas.

Coalitions involve the pursuit of general self-interests.

Coalitions always coincide with formal group membership.

Networks revolve around specific issues.

5. Social power is defined as the ability to marshal the human, informational, and material resources to get something done.

Group of answer choices

True

False

6. Paul is stranded on a highway because his car has run out of gas. He calls his friend Steven for help, but before he can give Steven directions to reach him, the battery in Paul's cell phone runs out and the call gets disconnected. Which of the following barriers affected Paul's communication with Steven that could not be completed because of his cell phone's battery failure?

Group of answer choices

Medium barrier

Decoding

Receiver barrier

Sender barrier

Feedback barrier

7. Which of the following is true of authoritarian power?

Group of answer choices

It has a low degree of employee empowerment and a high degree of managerial domination.

Managers displaying authoritarian power consult followers when making decisions.

Mangers and followers jointly make decisions in authoritarian power settings.

Managers grant their followers the authority to make decisions.

It involves a high degree of delegation and a high degree of employee empowerment.

8. An employee who has an idea about how to increase sales, but is afraid to voice it because he fears criticism is a victim of the decoding barrier.

Group of answer choices

True

False

9. According to French and Raven's typology, valued knowledge or information gives an individual referent power over those who need such knowledge or information.

Group of answer choices

True

False

10. "My goal is to be a powerful advocate on the part of my constituents." This statement reflects a preference for _____ power.

Group of answer choices

socialized

coercive

personalized

reward

expert

11. Impersonal static media such as newsletters and bulletin boards have high media richness.

Group of answer choices

True

False

12. _____ is a give-and-take decision-making process involving interdependent parties with different preferences.

Group of answer choices

Arbitration

Devil's advocacy

Mediation

Dialectic method

Negotiation