please answer all .,.,.the question.,.,.,.within 30 minutes. make sure the explanation and reasons are explained in very detailed manner as in why the option is correct and why other options sre incorrect give reasons for the same , Attempt the answer only if your are 100% sure that its correct. else leave it for other tutor otherwise i will give negative ratings and will also report your answer for unprofessionalism. Make sure the answer is 100% correct and is not copied from anywhere. ATTEMPT THE QUESTION ONLY IF YOU ARE 100% CORRECT AND SURE. ELSE LEAVE IT FOR ANOTHER TUTOR. BUT PLEASE DONT PUT WRONG ANSWER ELSE I WILL REPORT.

MAKE SURE THE REASON WHY THE OPTIONS ARE WRONG OR INCORRECT IS THOROUGHLY EXPLAINED, ELSE I WILL REPORT THE ANSWER.

Read the following scenario, and answer the following question. You are the owner of a global office furniture company based in New York City. One of your large retailers in Mexico City informs you in an e-mail that the last shipment of desk chairs did not arrive. You check the shipping records, find the shipping date, call the shipper, and locate the missing shipment. You guarantee its delivery in four days. You then e-mail the retailer to explain the new shipping date, and you ask your office manager to write a letter to the retailer. The office manager asks you why you would choose to send a letter. What is your response? Check all that apply. I need to establish a record of the incident and promote good relations. I already contacted the client via e-mail, and I need to confirm our follow-up procedures. It is a faster way to communicate. ()I don't want there to be a record of this incident. When denying a claim, what approach should you not use? Check all that apply. ( "You" statements that sound preachy Accusations that imply the customer is dishonest Language that Is objective and neutral Reasons-before-refusal pattern