Please answer all these for my customer service class. Thanks

1. What should an organization do to ensure great customer service? 2. What are some of the ways that companies find out what their customers think? 3. List some of the ways the customer will know you care about them - what must you do physically and mentally to show it? 4. What behaviors or actions support an "environment of trust" with either your internal or external customers? 5. Create a list of 5 rules you would post on the wall as an employer for customer service. Do's or Don'ts