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Did the Student? Section 2: Communicate with colleagues 2. Listen to and clarify workplace instructions and timeframes for completing instructions. This may include: . Actively listening to your colleague by giving them your attention . Using affirmations to show you are listening, such as, "I see" or "Okay" . Not interrupting unnecessarily . Waiting for your colleague to finish speaking before asking questions . Clarifying instructions by asking open- ended questions, such as, "What else do I need to know?" . Summarising the key points back to your colleague to confirm correct interpretation of instructions CCOM005 Assessment V1.1 NOV23 Last Access . Being realistic about what can be achieved in a given period of time . Discussing availability of resources, such as how many people can help and whether all physical resources are available to use Identifying required start and end dates or times Discussing current workloads and competing priorities Comments: Add comments here 3. Identify lines of communication and follow communication protocols with colleagues, other services and within lines of authority by: Identifying other health and community ervices that may need to be contacted Identifying other personnel within the organisation that may need to be contacted Specifying best channel or medium to communicate through (e.g. Phone, in-person email, instant message, etc.) Identifying any relevant documentation equired if communicating outside the service e.g. Referral forms). Maintaining client or employee privacy and confidentiality Promoting dignity and respect