please answer and explain

1/ Read the following text and answer to the questions Saul shares an office with two other coworkers. Saul does like to talk about his family and his personal life. John used to listen politely. However, John thinks the workplace is for work and not a place to vent. Reggie is the manager of Saum and John. He finds Saul's monologues amusing but is aware that John is slowly getting angrier and angrier. Saul is also getting more and more irritated with John since John stares at the computer and tunes Saul out when he talks which Saul finds very rude. Reggie thinks that sooner or later Saul and John are going to have a major fight. Reggie is unsure what he should do. Reggie gets along very well with both Saul and John but has no mediation background. Reggie has heard about the 4 steps method to solve conflict. He advises John to use it. a/ What kind of leadership does Reggie adopt in this text, to prevent this conflict ?(3 points) b/ What is the behavior of Saul and John in this latent conflict ? (4 points) c/ John accepts to use the 4 steps method so write the content of each step according to this case study (5 points) 1