Please answer ASAP, thank you so much!

In the implementation of CRM, "Segment the Customer Base by Profitability" is the _____ step.

Question 6 options:

	First
	Second
	Third
	Fourth
	Fifth

Question 7 (1 point)

Listen

_____ are costs of detecting, transmitting the need for, and processing the material flow in order to acquire the goods.

Question 7 options:

	Inventory costs
	Operations logistics costs
	Direct transaction costs
	Landed costs
	Traditional basic input costs

Question 8 (1 point)

Listen

______ is a supplier selection criteria that considers performance history, warranty/ replacement parts, and on-time delivery.

Question 8 options:

	Capability
	Reliability
	Desirable Capabilities
	Risk
	Quality

Question 9 (1 point)

Listen

______ are oftentimes used to describe the activities and processes associated with buying products/services for the purpose of manufacturing a good.

Question 9 options:

	Purchasing
	Procurement
	Strategic Sourcing
	All of these answers are correct.
	None of these answers are correct.

Question 10 (1 point)

Listen

You post a tweet about a recent Uber experience. Uber collects your contact information and addresses your complaint for public image purposes. This is an example of:

Question 10 options:

	Cyber-Stalking
	Customer Service
	Step Four of CRM
	All of these answers are correct.
	None of these answers are correct.

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