Question: please answer both parts Question 2: Quality Management, Lean Management, Sustainability a) With reference to lean philosophy explain the following terms muda, mura, and muri.

please answer both parts please answer both parts Question 2: Quality

Question 2: Quality Management, Lean Management, Sustainability a) With reference to lean philosophy explain the following terms muda, mura, and muri. (15 marks) A local brewery is particularly concerned regarding a rise in the number of scrappages of perishable components that are being held in stock and reaching their expiry date before sell. Construct a cause-and-effect (Fishbone) diagram to help identify ten causes for the rising number of customer complaints. Complete your analysis by detailing recommendations to the Senior Management Team. (You may produce your answer as a table if you are unable to produce a diagram) (20 marks) b) Focussing on three of the four R's identify examples of how the Dig Brew Co. can minimise the waste it produces. (15 marks) Total 50 marks

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