please answer both

Question 9 (2.5 points) A bank processed 5,000 loan forms in 900 hours. The bank employee earns $17/hour, each blank form costs $0.05, and associated system costs are $3,500. After an improvement project is completed, the bank processed 6,000 forms in 800 hours. What is the % improvement associated with this effort? O 31.35% 21.10% 34.48% 26.25% Question 10 (2.5 points) If there are 700 defects in 4,500 samples, the DPMO is 160K 150K 145K KO 156K