please answer both questions 3 and 4

Question 3 The approach is important, as the prospect looks at the salesperson's mannerisms, how he or she is dressed and whether he or she is confident or nervous. Therefore, an unfavourable first impression could put up a communication barrier between the salesperson and the prospect that may prove very difficult, if not impossible to overcome Explain the following approach methods, clearly and provide a practical example of how you would implement each approach method to a potential customer. 3.1 The complimentary approach. 3.2 The opinion approach 3.3 The shock approach. 3.4 The dramatic approach. [08] 121 121 121 121 Question 4 In planning the sale call, most of the information that the salesperson has about the prospect will have been gathered during the prospecting stage. After making the appointment and setting the call objectives the salesperson has to gather much more detailed information about the prospect. Firstly, list any five (5) typical information that a salesperson need to gather about an individual prospect for planning the sales call. Secondly, choose any company and one product they sell that you will use as a salesperson, then find any person who is willing to participate in providing the information needed relating to your company and product of choice. (10) Question 3 The approach is important, as the prospect looks at the salesperson's mannerisms, how he or she is dressed and whether he or she is confident or nervous. Therefore, an unfavourable first impression could put up a communication barrier between the salesperson and the prospect that may prove very difficult, if not impossible to overcome Explain the following approach methods, clearly and provide a practical example of how you would implement each approach method to a potential customer. 3.1 The complimentary approach. 3.2 The opinion approach 3.3 The shock approach. 3.4 The dramatic approach. [08] 121 121 121 121 Question 4 In planning the sale call, most of the information that the salesperson has about the prospect will have been gathered during the prospecting stage. After making the appointment and setting the call objectives the salesperson has to gather much more detailed information about the prospect. Firstly, list any five (5) typical information that a salesperson need to gather about an individual prospect for planning the sales call. Secondly, choose any company and one product they sell that you will use as a salesperson, then find any person who is willing to participate in providing the information needed relating to your company and product of choice