Question: please answer both questions and make it quock please i m running of time Question 21 2 Points The Finance department at the Dana Pastriesined

please answer both questions and make it quock please i m running of time

Question 21 2 Points The Finance department at the Dana Pastriesined new vital standards and Key Performance Indicators to assess profitability, sustainability, and business continuity. Specify the 'Controlling step' that the case represents (1 mark)? Explain the importance of the step (1 mark). Use the editor to format your answer Question 22 2 Points Dana Pastries' top executives meet quarterly to review and evaluate the company's performance. They focus on efficiency, quality, customer responsiveness, and innovation measures compared to previously established goals. Specify the controlling step reflected in the case (Write the title of the complete step, not just the step number) [1 mark). Explain your answer [1 mark]. Use the editor to formor your

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