please answer each question and double check if they are good answers. thank you

The power of the brand has not been considered an enormously valuable competitive advantage. True False Question 2 Configuration refers to the actual spatial arrangements that exist in an organization and affect not on the transactions between workers and customers, but also entire divisions within the firm. True False Question 3 2.5p Quality is keeping the service promise. The guest's expectations are often shaped by the organization. When the organization promises to provide a certain level of service, it must keep those promises. Failure to do so results in poor perceived quality and guest dissatisfaction. The exchange process is often referred to as the moment of truth in the normative service literature. True False Question 5 2.5pts The characteristics of maintenance interaction include the followings except: customer seeks employee contact only when needed to solve problems customer expect only limited assistance if needed customer has no need for customized service customer seeks little recognition customer seeks recognition In order to meet the challenge of millions of daily service encounters, managers must do the following except: understand how guests derive utility from the service understands how the organization must be managed to add value and produce the rate of return required. understand how the organization can produce and deliver that utility understand how the organization can meet its objectives to both guests and employees. Question 7 2.5 pts Service quality depends upon the following except: proper training execution quality control sufficient resource allocation to attain and maintain leadership the competencies of the management The systems that core competencies focus on are the followings except: business operating cultural and behavioral production sales and marketing intelligence