please answer each question~! this is just discussion question~! show your own work. NO PLAGIARISM!! i will check~!

1. Identify three practices through which companies can better better understand their customers needs.

2. Can you think of a situation in which customers are not important to the success of an organization?

3. Below are listed some key principles of TQ. Describe what steps a company could take upstream in the supply chain to practice these principles.

a. Customer-driven quality

b. Built-in quality at the source

c. Management by fact

d. a focus on prevention rather than detection

e. Process focus

f. Striving for zero defects

g. Continuous improvement

h. Making quality everyones responsibility