Question: PLEASE ANSWER EITHER 2 OR 3 THANKS FOR HELPING. 2. Examine the different types of dysfunctional customer behaviour within services that can have significant consequences

PLEASE ANSWER EITHER 2 OR 3 THANKS FOR HELPING.

2. Examine the different types of dysfunctional customer behaviour within services that can have significant consequences on customers and employees present in the service encounter. 3. Assess the view that the marketplace is not a level playing field for all service consumers. Justify your answer with relevant examples

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