Question: Please answer EITHER (a) or (b) in each question. Question 2a How does knowledge management create competitive advantage? What kinds of measurement models can be

Please answer EITHER (a) or (b) in each question.

Question 2a How does knowledge management create competitive advantage? What kinds of measurement models can be utilised to convince an organisation of the ways in which KM adds value to an organisation? Use examples and relevant examples, concepts and KM terminology to support your answer.

OR

Question 2b Critical analyse the impact of knowledge loss on organisations performance. How does an organization identify knowledge loss? What are the measurements of knowledge loss and knowledge management solutions to knowledge loss? Use examples and relevant examples, concepts and KM terminology to support your answer

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