Question: Please answer for me! thank you! 9 (a) 20 points The Healthy Foods grocery store is attempting to isolate the root causes of unexpected delays

Please answer for me! thank you!

Please answer for me! thank you! 9 (a) 20 points

9 (a) 20 points The Healthy Foods grocery store is attempting to isolate the root causes of unexpected delays at checkout counters. The open and narrow phases have resulted in a long list of possible causes, including the register being out of change, price checks, and customers going back to get items they forgot. In the closed phase, the quality team at Healthy Foods sets up check sheets at each checkout counter. Each time an unexpected delay occurs, the clerk records the reason for the delay. This process continues until the managers feel they have enough data to draw some conclusions. The following table shows summary results for 391 delays occurring over a one-week period. Create the Pareto chart on Excel, similar to Figure 4.11 CAUSE FREQUENCY Price check 142 Register out of money 14 Bagger unavailable 33 Register out of tape 44 Customer forgot item 12 Management override needed due to incorrect entry 86 Wrong item 52 Other 8 Total Delays 391

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