Question: Please answer in type mode or clear hand-writing a. While Susan would like all the services provided by her hospital's housekeeping department to be perfect,

Please answer in type mode or clear hand-writing

a. While Susan would like all the services provided by her hospital's housekeeping department to be perfect, she realizes that the patient services desk will always receive a small number of complaints. She noted the following log information over the past 9 weeks. Week 1 2 3 4 5 6 7 8 9 9 8 7 10 5 6 Number of complaints 19 15 6 Construct a control chart to apply statistical process control to this problem. Is the housekeeping process in control? Why or why not? b. Explain the difference between special cause variation and common cause variation using the setting of a metro transportation system in a large city

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