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21:33 Cancel with clear sections and numbered pages. Software accepted for the written submissions is Microsoft WORD or Microsoft POWERPOINT or PDF. Your 1st page should include: The Group Name The Company that you are managing List of group members (name and student number and a rating out of 5 for each member that corresponds with their cooperation level) Required: Answer the questions in Part Two of the Group Project Outline 2 MAN 1033 HUMAN RESOURCE MANAGEMENT - Group Project Summer 2022 Respond to sections 4 and 5 with descriptions for two job types in your organization: (i) a front-line worker who interacts with customers frequently on a daily basis, and (ii) a supervisor for the front-line workers (supervisors manage a group of 7 to 10 front-line workers). There will be an overlap in the processes and approaches you take in managing these two job positions, but there also will be differences for each of the two types of positions that you should highlight. Performance Management & Appraisal (From Chapter 9) For your Front-Line worker & Supervisors A. indicate a 3-step performance appraisal process for that job that: -1) sets the work standards for that position 15 -2) assesses performance with standards (use a form like on page 279) -3) provides feed-back & plan to help employee 4. 15 B. Expand upon what you have done in section A, above, and show how you would use the six basic elements of a performance management approach(p 297) to create a process for identifying, measuring and developing the performance of the employees Building Positive Employee Relations (From Chapter 14) A. For your Front-Line worker and supervisor indicate 5 ways which your company will strategically focus on improving and strengthening employee engagement and relationships 20 B. Indicate, for the two job-types being considered, 3 ways in which your company will ensure an ethical work environment Part 2, written submission due by 10 pm Tuesday June 14" roximately 6-10 pages including Title Page and Table of Contents) 50 4 H *** Employee Relations Programs For Building and Maintaining Positive Employee Relations Fair Treatment: "employees are treated with respect," and "employees are treated fairly." Procedural justice Fairness in rewards or discipline 23 Improving Employee Relations Through Communication Programs Two-way communication also helps management know what's important to employees hosting employee focus groups, suggestion boxes, telephone, messaging, and Web-based hotlines. Exit interviews 24 Improving Employee Relations Through Communication Programs Attitude Surveys can help management implement policies that are important to employees employees' attitudes regarding: Leadership, Safety, Role clarity, Fairness, and Pay 25 Develop Employee Recognition / Relations Programs . Requires developing criteria for recognition: Customer service, cost savings, etc. Creating forms and procedures for submitting and reviewing nominations, . Selecting meaningful recognition awards, . Establishing a process for actually awarding the recognition awards. 26 Use Employee Involvement Programs To help with two-way communications between management and employees Focus Groups Small sample of employees who are presented with a specific issue and who express their opinions on that issue 27 Using Employee Involvement Teams Suggestion Teams Problem-Solving Teams Quality Circle Self-Managing / Self-Directed Work Team Suggestion Systems 28